1) Information We Collect

• Information you provide: name, email, phone number, address/zip code, service details and any message you send through forms, email or phone.

• Payment information: We accept Cash and Zelle. We do not store card data on our website.

• Usage data & cookies: IP address, device, browser, pages visited, time on page, and basic analytics (e.g., via cookies or similar technologies).

• Files & photos (optional): If you share photos of your space to request a quote.

2) How We Use Your Information

• Provide quotes, schedule services, and communicate with you

• Improve our website, services and customer support

• Send service-related messages and updates

• Prevent fraud and ensure site security

• Comply with legal obligations

3) Legal Bases (where applicable)

• Performance of a contract (to provide quotes/services)

• Legitimate interests (to improve and secure our services)

• Consent (e.g., optional marketing communications)

4) Sharing Your Information

We do not sell your personal information. We may share limited data with:

• Service providers that help operate the website (e.g., hosting, form/email tools, analytics)

• Professional advisors (legal/accounting), if necessary

• Authorities if required by law or to protect our rights, safety, or users

5) Cookies & Analytics

We may use cookies and similar technologies to remember preferences and understand how visitors use the site. You can control cookies in your browser settings, but some features may not work properly if you disable them.

6) Data Retention

We keep your information only as long as needed for the purposes in this Policy (e.g., quotes, service records, legal/accounting requirements). When no longer needed, we delete or anonymize it.

7) Your Choices & Rights

• Access/Update: Contact us to access or correct your information.

• Delete: You can request deletion, subject to legal obligations.

• Opt-out of marketing: If we send promotional messages, you may unsubscribe at any time.

• Cookies: Manage through your browser settings.

If you are in a region with specific privacy laws (e.g., California, EU/EEA), you may have additional rights. Contact us to exercise them.

8) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their data.

9) Security

We use reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission or storage is 100% secure.

10) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

11) Changes to This Policy

We may update this Policy from time to time. We will post the new effective date at the top of the page.

12) Contact Us

Luzia Expert Cleaning
Phone: +1 (973) 978-3442
Email: Luziasantos3994@gmail.com
52 ELM ST, NEWARK, New Jersey